Admissions Quality Manager- Remote

Orbis Education is changing the face of healthcare education. We specialize in accelerated degree programs focused exclusively on healthcare professions. By bridging the gap between healthcare systems and universities, we provide students with the tools necessary to meet the demands of healthcare employers. We leverage our expertise to expand universities’ pre-licensure healthcare programs, and ultimately, produce thousands of high-quality graduates ready to enter the workforce. Each and every Orbis team member plays a role in this process. The solution is working. We have successfully educated thousands of licensed professionals with unmatched outcomes.

We pride ourselves on finding unique, genuine individuals who have a passion for education and thrive on creating a culture of excellence. Orbis is seeking self-motivated individuals who want to make an impact in the lives of our students.

The Quality Assurance Coach is part of the leadership team at their assigned partnership and is responsible for helping their teams consistently achieve early stage results and meet compliance requirements. Their primary duties revolve around coaching and completing QA reviews. They are expected to participate in both team meetings and leadership meetings to provide feedback on admissions advisor performance including, providing detailed plans to achieve individual, team and company objectives. The Quality Assurance Coach plans and feedback will have a direct impact on both the employability and promotion readiness of the advisors they are responsible for.

Responsibilities:

• Providing constructive coaching through oral and written feedback
• Leading calibration meetings with admissions leadership to ensure consistency of feedback
• Understanding how to utilize employee performance data to guide coaching plans
• Participating in team and leadership meetings
• Reviewing and scoring calls using the Orbis QA form
• Understanding assigned partnership’s admissions processes
• Understanding regulatory compliance requirements
• Achieving monthly call review volume goals
• Reviewing student records for consistency with both call results and accuracy of information
• Participating in the hiring process of new advisors through interviews and call simulations
• Contributing to the continuous improvement of the department
• Performing other duties as requested or assigned

Qualifications:

• Bachelor’s degree required
• A minimum of 1 year of higher education admissions experience with a track record of achieving goals or two years of quality assurance experience in a sales or customer service environment, preferably in higher education
• Demonstrated ability to provide constructive and credible feedback to team members without bias
• Exceptional interpersonal communication skills
• Ability to understand and interpret performance data
• Dedication to providing exceptional student experiences
• Strong attention to detail and time management skills
• Experienced Microsoft Office Suite user, especially Excel
• Experience working in Salesforce or other CRMs is a plus