E-Learning Support Specialist

Primary Responsibilities /Accountabilities/ Essential Functions:

1. Resolve and respond to tickets submitted by faculty and students.

2. Prepare, maintain, and troubleshoot issues for exams.

3. Prepare, maintain, and troubleshoot issues for courses within the LMS.

4. Complete course audits.

5. Attend and conduct student and faculty orientations, including office hours for online orientations.

6. Other duties as assigned.

Equipment Used and Responsibility

• MS Office Suite
• Zoho Ticketing System
• Learning Management Systems, such as Canvas, Blackboard, and Sakai
• Exam Platforms, such as ChiTester and ExamSoft
• SmartSheet
• Zoom
• Box

Supervisory Responsibilities

No supervisory responsibilities

Experience/ Education

• Comfort in a support role with high attention to detail
• Technologically independent and able to work as part of a virtual team
• Strong organization and communication skills
• Experience with Learning Management Systems (LMS)
• Bachelor’s degree or equivalent industry experience of 1-3 years
• Must successfully pass a background check.

Physical Requirements:

• Sitting:      6-7 hours a day
• Standing:  1-2 hours a day
• Walking:   1-2 hours a day
• Lifting:      Occasionally
• Carrying:   Rarely
• Pushing:    Rarely
• Bending:   Occasionally
• Squatting: Rarely
• Kneeling:    Rarely
• Climbing:    Rarely
• Reaching:    Occasionally
• Grasping:     Frequently
• Fine Eye to Hand Coordination:  Continuously
• Driving:       Rarely
• Work Environment:  Office building on site or remote home office.  Work performed is primarily inside, subject to variations in temperature and weather, equipment noise and dust.