Job Description

The E-Learning Program Administrator (ELPA) maintains university level courses for online delivery. The primary role of the ELPA I will be to support online operations on the Learning Management System (LMS) and testing platform. The ELPA I will audit and maintain courses and exams, as well as provide technical support to students and faculty. The ELPA I should understand and be able to escalate issues appropriately.  The ELPA I requires assistance and guidance from the E-Learning Account Manager (ELAM). Limited travel required with notice.

*This is a Remote position.


Audit, Maintain, Help Deploy Courses and Exams

  • Maintain existing online courses
  • Audit courses for broken links and content functionality
  • Update and prepare courses prior to the semester start
  • Work with the academic partner to ensure created sections, copy courses, ensure enrollments, and validate course configuration
  • Provide documentation, tracking, and report data associated with the position duties, account information, course and exam data, and course build
  • Assist in initial build and redevelopment of courses
  • Deploy and maintain exams and quizzes
  • Complete all tasks associated with the course completion at a semester end
  • Work with the ID, ELD, and QA teams to assist in course build of new courses and redeveloped courses

Provide Support to Students and Faculty

  • Monitor LMS messaging services and email inboxes
  • Monitor, resolve and communicate course issues through the ticketing system
  • Learn to triage academic technology support
  • Provide assistance with the delivery of LMS training sessions, limited travel may be required
  • Prepare, copy, and maintain exams when applicable
  • Learn to triage and provide communication and support for testing issues
  • Provide assistance with the deployment of new or updated processes and procedures

Provide and Maintain Effective Communication

  • Professionally and appropriately communicate with manager
  • Professionally and appropriately communicate with account faculty and staff
  • Professionally and appropriately communicate with site staff
  • Attend appropriate meetings
  • Provide professional and appropriate relationship management both internally and externally

Special Projects

  • Manage and ensure completion of any assigned special projects for the E-Learning Services Team


Knowledge, Skills and Abilities

  • Enthusiasm for helping others quickly process and resolve issues, have an overall comfort in a support role
  • High attention to detail, commitment to a quality product
  • Strong aesthetic, design composition and typographic abilities
  • Strong knowledge word processing and other Office applications
  • Excellent teamwork, communication, and organizational skills
  • Must be technologically independent and able to work as part of a virtual team.
  • Self-motivated with the ability to track, prioritize, and follow up on multiple projects
  • Strong analytical skills and comfort to work in a fast-paced environment

Education and Experience:

  • Bachelor’s degree in education, technology, similar fields or 1- 3 years of experience

Preferred Experience:

  • Experience with Learning Management (LMS), such as Blackboard, Moodle, Canvas, Sakai, etc.
  • Previous customer service experience
  • Previous work in a support role
  • Previous work in the publishing industries

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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