Job Description

The Student Services Coordinator (SSC) has responsibilities that include academic success consultation/coaching for academic skill development, time management, study skills and test taking strategies for the retention/persistence of enrolled nursing students.  The SSC interacts with students, university faculty and advising teams, professional staff, and other program personnel to enhance and facilitate the testing performance, progression, and graduation of students from orientation to NCLEX testing.


  • Facilitation and support of student progression
  • Provide on-site success coaching and coordination of appropriate student services
  • Manages Individualized Student Success Plans based on testing performance


  • Provides proactive and developmental services for all active students
  • Communicates concerns about student progress to the student, faculty members, and administration in conjunction with coaching efforts and strategy 
  • Consistently stays engaged with students to promote success by using forums such as: one on one meetings, phone calls, face-to-face video chat, and success seminars
  • Serve as the primary facilitator of the student’s success course at the beginning of the program,
  • Serve as the owner of the success course in collaboration with Program Directors
  • Assist with orientation and student check in
  • Assist nursing students to identify gaps in nursing knowledge based on testing performance analysis and create a structured remediation plan using the NCLEX testing package resources
  • Initiates one on one meetings with nursing students to create individualized long-range NCLEX preparation action plans based on testing progress and other indicators
  • Partners with the Kaplan account representative to assist students with access to licensure readiness resources
  • Plans and facilitates Kaplan NCLEX licensure readiness tests
  • Actively initiates and continues ongoing guidance to students on study skills, testing preparation and overall success strategies via 1:1, workshops, and presentations
  • Works collaboratively with the academic team, including faculty and administration by raising concerns about student progress
  • Maintain appropriate documentation of all student interactions, utilizing Orbis Salesforce for tracking student contact, and report to the program director
  • Obtain student status updates from academic advisor and/or registrar to update student records for LOA, withdrawal, out of progression events for data tracking/reporting
  • Appropriately documents communication with students and maintains all required student population reports



  • Ability to read, analyze, and interpret reports 
  • Ability to solve practical problems and deal with a variety of situations
  • High level written and oral communication skills to accurately present information persuasively, professionally, and accurately to groups of people
  • Confidence, resilience, strong organizational skills, exceptional persistence, a high level of commitment, and the ability to guide and motivate others
  • Positive attitude, high level of energy and enthusiasm
  • Ability to perform multiple tasks efficiently and effectively
  • High degree of integrity, professionalism, and confidentiality
  • Self-directed, with the ability to adapt to changing needs and priorities daily
  • Ability to work variable hours, including some evenings and weekends


  • Student services and/or counseling is preferred
  • Demonstrated ability to work independently and collaboratively
  • Demonstrated ability to maintain confidentiality
  • Strong exam and test preparation strategy experience in a Higher Ed setting

Education and Certification:

  • Bachelor’s degree required
  • Master’s Degree in higher education, nursing education, or counseling preferred

Experience in healthcare or a complementary field preferred

Application Instructions

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