Job Description

JOB SUMMARY

Major responsibilities include academic advising/success coaching and the retention/persistence of enrolled healthcare students.  The Success Coach interacts with students, healthcare faculty, professional staff, and other program personnel to enhance and facilitate the progression, and graduation of students.  In addition, the Success Coach strives to ensure the highest levels of student outcomes and program satisfaction are achieved.

Academic Partner: Concordia St. Paul Accelerated Bachelor of Science in Nursing

Target Hire Date: 12/1/2020

Location: Remote to start, physical address will be 393 Dunlap Street North
St. Paul, MN 

Schedule: full time, benefits eligible, Mon-Fri standard business hours

PRIMARY JOB OBJECTIVES

  • Facilitation and support of student progression

  • Provide on-site success coaching and coordination of appropriate student services

  • Manages Individualized Student Success Plans

DUTIES & RESPONSIBILITIES

Job Responsibilities include the following:  Other duties may be assigned.

  • Provides proactive and developmental coaching/advising for all active students

  • Actively initiates and continues ongoing guidance to students whose grades, attendance, and/or personal barriers put them academically at risk

  • Communicates concerns about student progress to the student, faculty members, and administration in conjunction with coaching efforts and strategy  

  • Consistently stays engaged with students in order to promote success by using forums such as: one on one meetings, phone calls, face-to-face video chat, and success seminars

  • Monitors progression in courses and ensures timely coordination of registration of selected courses if applicable

  • Acts as a liaison for student(s) in matters related to academic appeals, readmission requests, grievances, etc. affecting a student’s progress through the program

  • Appropriately documents communication with students and maintains all required student population reports

EDUCATION, EXPERIENCE & QUALIFICATIONS

Competencies:

  • Ability to read, analyze, and interpret reports 

  • Ability to solve practical problems and deal with a variety of situations

  • High level written and oral communication skills to accurately present information persuasively, professionally and accurately to groups of people

  • Entrepreneurial aptitude

  • Confidence, resilience, strong organizational skills, exceptional persistence, a high level of commitment, and the ability to guide and motivate others

  • Positive attitude, high level of energy and enthusiasm

  • Ability to perform multiple tasks efficiently and effectively

  • High degree of integrity, professionalism and confidentiality

  • Self-directed, with the ability to adapt to changing needs and priorities on a daily basis

  • Ability to work variable hours, including some evenings and weekends

Experience:

  • Student advising and/or counseling is preferred

  • Demonstrated ability to work independently and collaboratively

  • Demonstrated ability to maintain confidentiality

  • Experience working in a start-up environment or product launch preferred

Education and Certification:

  • Bachelor’s degree required

  • Master’s Degree in higher education, counseling preferred

  • Experience in healthcare or a complementary field preferred

Application Instructions

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